FREQUENTLY ASKED QUESTIONS

frequently asked questions


Shipping cost can be located using the zip of their address of record. Weights vary for every product and an accurate shipping cost can be provided with a zip.

Yes we do. Rates are higher due to to the weight of our products.

Shipping times vary. Everything is handmade so times can vary. Expectations vary anywhere from 4-8 weeks. 

Custom pieces can be ordered through a questionnaire. Please email us to specify what you are looking for and a quote will be provided via email.

We use USPS and UPS. Expedited shipping can be paid for with an extra fee. 

All customers will be provided a shipping tracking number once their product has been sent out. First, check your email, if you still can't find it please email us at orders@bullfrogsmokers.com

Return policy will be handled by a case by case process. With all our products being handmade not one item will be like the other. Please bear with us and we would be more than willing to work with a customer for a return or even an exchange. 



Changes can be made with an additional fee. Case by case basis to determine what the costs are/if any.




Our products are all made locally in Rialto Southern California and our metal we use is only US made. We firmly stand by only using US metals which cost more and can be expected in the cost of the product, but are seriously worth it. You get what you pay for.